Terms and conditions
» Ticket purchase
The ticket purchase must be submitted via the online ticket shop. By buying a ticket, a contract with the organising body is made. The organising body and contracting party is the Passivhaus Institut GmbH, Rheinstr. 44/46, D-64283 Darmstadt, Germany.
The ticket purchase is binding and will be processed in the order in which they are received. The number of participants is limited. After the ticket purchase and the immediate payment via the services offered, an invoice will be issued, which will be sent to you by email and can be downloaded in the online ticket shop. Conference tickets can be purchased in the online ticket shop until 20 September 2020 for now. The early booking discount can only be granted if the registration is made before 10 August 2020 and payment is completed by 17 August 2020. Only those who have paid the applicable fees in full according to the ticket selection will be admitted to the conference.
Cancellations are possible until 24 August 2020 and are subject to a fee of 4% of the ticket price to bepaid to the organising body in the online ticket shop. Fees which may be charged by the payment service provider will be retained by the organising body. All cancellations after 24 August 2020 will incur a fee equal to 50% of the corresponding conference ticket. From 14 September 2020 no cancellations are possible and the full participation fee for all tickets purchased is due, but replacement participants can be named.
The conference ticket and all conference admission documents are not-transferable. All offers made available can only be used by participants of the conference with a valid conference ticket using the corresponding personal e-mail address.
The scope of services includes: Online access to all live events of the 24th International Passive House Conference and their recordings (available from 10 October until 01 November 2020) and to the online Passive House exhibition, the conference proceedings, available as PDF document, with all written contributions and English interpretation at all German sessions.
» Cancellation, limitation of liability
The organising body reserves the right to make any necessary changes to the programme. In the event that the 24th International Passive House Conference or any part of the frame-work programme must be cancelled, the participants will be notified immediately and any ticket fees already paid will be reimbursed. The liability of the organising body is limited to reimbursement of the paid ticket fee only.
» Data storage
For the administration of participants, the data which the participants have entered in the online ticket shop when purchasing a conference ticket for the 24th International Passive House Conference and/or its supporting programme will be processed by the Passivhaus Institut GmbH and passed on to Expo-IP GmbH, Genesis Digital LLC (WebinarJam), Zoom Video Communications, Inc. and further service providers commissioned by the Passivhaus Institut GmbH within the conference in online format for the purpose of participation in the conference programme and the online Passive House Exhibition. No further data will be passed on to third parties.