Terms and con­di­tions

Terms and con­di­tions

» Tick­et pur­chase
The tick­et pur­chase must be sub­mit­ted via the on­line tick­et shop. By buy­ing a tick­et, a con­tract with the or­gan­ising body is made. The or­gan­ising body and con­tract­ing party is the Passivhaus In­sti­tut GmbH, Rhein­str. 44/46, D-64283 Darm­stadt, Ger­many.

The tick­et pur­chase is bind­ing and will be pro­cessed in the or­der in which they are re­ceived. The num­ber of par­ti­cipants is lim­ited. After the tick­et pur­chase and the im­me­di­ate pay­ment via the ser­vices offered, an in­voice will be is­sued, which will be sent to you by email and can be down­loaded in the on­line tick­et shop. Con­fer­en­ce tick­ets can be pur­chased in the on­line tick­et shop un­til 20 Septem­ber 2020 for now. The early book­ing dis­count can only be gran­ted if the re­gis­tra­tion is made be­fore 10 Au­gust 2020 (ex­ten­ded un­til 24 Au­gust 2020) and pay­ment is com­pleted by 17 Au­gust 2020 (ex­ten­ded un­til 31 Au­gust 2020). Only those who have paid the ap­plic­able fees in full ac­cord­ing to the tick­et se­lec­tion will be ad­mit­ted to the con­fer­en­ce.

» Can­cel­la­tions
Can­cel­la­tions are pos­sible un­til 24 Au­gust 2020 and are sub­ject to a fee of 4% of the tick­et price to be­paid to the or­gan­ising body in the on­line tick­et shop. Fees which may be charged by the pay­ment ser­vice pro­vider will be re­tained by the or­gan­ising body. All can­cel­la­tions after 24 Au­gust 2020 will in­cur a fee equal to 50% of the cor­res­pond­ing con­fer­en­ce tick­et. From 14 Septem­ber 2020 no can­cel­la­tions are pos­sible and the full par­ti­cip­a­tion fee for all tick­ets pur­chased is due, but re­place­ment par­ti­cipants can be named.

The con­fer­en­ce tick­et and all con­fer­en­ce ad­mis­sion doc­u­ments are not-trans­fer­able. All of­fers made avail­able can only be used by par­ti­cipants of the con­fer­en­ce with a val­id con­fer­en­ce tick­et us­ing the cor­res­pond­ing per­son­al e-mail ad­dress.

» Ser­vices
The scope of ser­vices in­cludes: On­line ac­cess to all live events of the 24th In­ter­na­tion­al Pass­ive House Con­fer­en­ce and their re­cord­ings (avail­able from 10 Oc­to­ber un­til 01 Novem­ber 2020) and to the on­line Pass­ive House ex­hib­i­tion, the con­fer­en­ce pro­ceed­ings, avail­able as PDF doc­u­ment, with all writ­ten con­tri­bu­tions and Eng­lish in­ter­pret­a­tion at all Ger­man ses­sions.

» Can­cel­la­tion, lim­it­a­tion of li­ab­il­ity
The or­gan­ising body re­serves the right to make any ne­ces­sary changes to the pro­gramme. In the event that the 24th In­ter­na­tion­al Pass­ive House Con­fer­en­ce or any part of the frame-work pro­gramme must be can­celled, the par­ti­cipants will be no­ti­fied im­me­di­ately and any tick­et fees already paid will be re­im­bursed. The li­ab­il­ity of the or­gan­ising body is lim­ited to re­im­burse­ment of the paid tick­et fee only.

» Data stor­age
For the ad­min­is­tra­tion of par­ti­cipants, the data which the par­ti­cipants have entered in the on­line tick­et shop when pur­chas­ing a con­fer­en­ce tick­et for the 24th In­ter­na­tion­al Pass­ive House Con­fer­en­ce and/or its sup­port­ing pro­gramme will be pro­cessed by the Passivhaus In­sti­tut GmbH and passed on to Expo-IP GmbH, Gen­es­is Di­git­al LLC (We­bin­ar­Jam), Zoom Video Com­mu­nic­a­tions, Inc. and fur­ther ser­vice pro­viders com­mis­sioned by the Passivhaus In­sti­tut GmbH with­in the con­fer­en­ce in on­line format for the pur­pose of par­ti­cip­a­tion in the con­fer­en­ce pro­gramme and the on­line Pass­ive House Ex­hib­i­tion. No fur­ther data will be passed on to third parties.