Q&A

Q&A

Here you will find an­swers to the most fre­quent ques­tions about the In­ter­na­tion­al Pass­ive House Con­fer­en­ce in its ON­LINE format:

 

How will the 24. In­ter­na­tion­al Pass­ive House Con­fer­en­ce take place?

On­line format: tech­no­logy, plat­form, prob­lem­solv­ing

Ques­tions about my book­ing

How do I act with­in the on­line event?

Oth­er ques­tions

You do not want to read through the whole web­site and still get a good over­view of the con­fer­en­ce?

Then take a look at the re­cord­ing of our Q&A we­bin­ar for par­ti­cipants:

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How will the 24. In­ter­na­tion­al Pass­ive House con­fer­en­ce take place?

What is the International Passive House Conference?

The International Passive House Conference, initiated by the Passive House Institute in Darmstadt, communicates new findings and ideas about the Passive House every year and is considered to be the networking event for the energy-efficient building scene. This year's 24th International Passive House Conference, which was to take place in Berlin in September this year, is offered as a comprehensive online conference due to the current situation.

Passive House - Building the future sustainably! - We remain with this focus and will show with a comprehensive conference programme from 20 September to 8 October 2020 how the building sector contributes to a sustainable future. Despite the Corona crisis, climate protection must continue in earnest and we are convinced that energy-efficient building is indispensable for this! This year's online programme also includes scientific lectures, virtual building tours, the ONLINE Passive House exhibition and a wide range of networking opportunities. Here you can find out about the latest findings in passive house construction and make contact with speakers, exhibitors and conference participants from all over the world!

For easy orientation during the 24th International Passive House Conference in online format, please visit our central conference website. From there you can purchase your conference ticket, get an overview of the entire programme and reach all digital conference rooms as well as the ONLINE Passive House exhibition with just a few clicks.

When does the conference take place, what offers are available?

This year, you can experience energy-efficient building for three weeks directly at work or from the compfort of your own home with just one ticket: From 20 September to 08 October 2020, the ONLINE Passive House Exhibition opens on 17 September 2020.

Scientific lectures
A total of 16 sessions with more than 90 scientific lectures focus on a variety of topics, such as passive house neighbourhoods, summer comfort or passive house projects around the globe. The live sessions will take place between 20 September and 8 October 2020 on Wednesdays and Thursdays in two parallel sessions in the morning and afternoon. After their presentations, the speakers will also respond to questions from the audience in online format. Already now and also after the conference, all lecture sessions can be watched again on demand between 10 October and 1 November. You can get your ticket in the ticket shop!

Building tours

Within the context of the virtual building tours, you will have the opportunity to get to know innovative project implementations on the subject of Passive Houses on Thursday, 01 October 2020, 17.00 - 19.30 (CEST) and on Wednesday, 07 October 2020, 09.00 - 11.30 (CEST). We invite you to take part in our video edition and ask direct questions to the initiators.

ONLINE Passive House Exhibition
From 17 September to 08 October 2020 you have the opportunity to visit the digital exhibition booths of the ONLINE Passive House Exhibition. In four virtual exhibition halls you can find out more about passive house components in the fields of windows, building services and opaque shells, as well as about services for passive houses and get in touch with manufacturers from all over the world.

Networking
In addition to the exchange during the lectures and excursions, we would also like to offer you the opportunity in online format to network in virtual rooms and get in touch with speakers, exhibitors and conference participants. All lecture sessions can be entered on our participants platform which gives you the opportunity to come into direct contact with suitable discussion partners from all over the world. Find common interests and arrange a specific appointment in the video chat. In addition, we offer our virtual Passive House Café for informal and casual exchange. Give it a try!

 

What is included in the conference ticket?

7 days | 13 dates | 23 programme items | 1 ticket!

At this year's 24th International Passive House Conference, everything is included in one conference ticket:

Your personal online access

  • to all live events of the 24th International Passive House Conference: Digital lectures, building tours in video format, guided tours of the ONLINE Passive House Exhibition
  • to the recordings of the lectures, excursions and guided tours of the ONLINE Passive House Exhibition (also available after the conference from 10 October to 01 November 2020).
  • to the ONLINE Passive House Exhibition and all network offers

Conference proceedings

The conference proceedings consist of the papers presented at the 24th International Passive House Conference. It is available as a PDF document in English and German. In the English conference proceedings the German papers will be translated.

If you are interested in further documents, the speakers can get contacted via the contact details given in the conference proceedings.

Conference ticket booked! - How do I get to the offers?

After you have booked your conference ticket, you will receive a confirmation e-mail to the e-mail address you have entered.

Your access data for the online conference will be sent to you in another e-mail a few days before the event begins on 17 September. Afterwards, you can register in our conference portal, visit the virtual exhibition, schedule your first events and discover the participants platform to get to know other conference participants and exhibitors of the exhibition.

From 17 September you can also access our conference portal via our conference website. From there you will be able to access the digital live sessions directly from 20 September 2020. Here you will have the opportunity to discuss with other participants and the speakers of the session in the chat.

On our participants platform you can complete your own profile and answer our matchmaking questionnaire. This will enable other participants to find and contact you. Of course, you decide whether you want to be contacted and you can set up and deactivate this function in your profile yourself. Within the platform you can set your personal meeting agenda, participate in the live sessions with a simple click and make appointments with other participants in the chat or VideoCall.

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Will the lectures be recorded?

The digital lectures, as well as the building tours in video format and the guided tours of the ONLINE Passive House Exhibition will be recorded and are available while the conference is running ans can also be watched again via our on-demand platform between 10 October and 1 November 2020.

In which language will the online conference take place?

The International Passive House Conference is addressed to an international audience and offers lectures by speakers from all over the world. Therefore, the conference is generally held in English. Certain lecture sessions will be held in German or Chinese with English subtitles. Here you can have a look at the programme.

You will also find exhibitors from Germany and around the world at the ONLINE Passive House Exhibition. These are available for enquiries and appointments possibly in several languages.

 

To which time zone do the times in the pro­gram refer?

All times refer to Cent­ral European Sum­mer Time (CEST)

On­line format: tech­no­logy, plat­form, prob­lem­solv­ing

What technology do I need?

In order to participate in the online offers of the 24th International Passive House Conference, you need an Internet-capable device (computer, laptop, tablet or smartphone), which is equipped with a microphone and loudspeaker, possibly also a camera (most pluggable webcams already have a microphone integrated). We recommend that you use a headset or headphones to participate in the online offerings, as this will ensure good sound quality for yourself and other participants.

Do you only want to watch the event and not have active conversations? Then all you need is a computer, laptop or similar with a good Internet connection and functioning loudspeakers.

 

Which plattform is used for the trans­mis­sion of the ses­sions?

The programme of the 24th International Conference on Passive Houses will take place in the form of interactive online webinars and online meetings. For our live sessions we will use WebinarJam and Zoom (for participants from China) and the videos will available on our on-demand platform via Vimeo. Smaller meetings or the guided tours of the ONLINE passive house exhibition will be offered with the online meeting solution GoToMeeting. However, it is not necessary to install any software to follow the programme.

Please note: For all solutions used by us, please make sure that you allow the browser or app to access the microphone and, if necessary, the camera of your device when the corresponding query window appears. This query appears automatically the first time you use a new (webinar) platform.

 

technical problems? - possible solutions!

The most common problems and their causes:


No sound

You can also correct a wrong selection in the audio options of the webinar. You can usually access these via a context menu on the audio button, via a cogwheel symbol or the "Settings" menu.

  • Is your sound on or your computer sound set on "silent"?
  • Did you plug in the speakers or headphones?
  • Have you defined the correct output device for audio signals? You can usually do this in the sound settings of your computer, for example in Windows programs on the right side of the taskbar on the audio icon.
  • Many webinar platforms require you to "use the computer audio" or similar features with one click when joining the webinar. You may have clicked here? Leave the webinar for a short time and start it again.

Nobody can hear me

  • Trivial, but the most common cause: you forgot to click on the microphone icon before speaking, thus cancelling your muting.
  • No? Then maybe you have a microphone with a hardware mute, e.g. a switch on the wire?
  • No? Then you may have selected the wrong input for audio signals and must configure the microphone correctly either in the system settings of your operating system or in the webinar software. In Windows, for example, you will find the audio settings on the right hand side of the task bar behind the speaker icon.
  • You may have prohibited the webinar platform from accessing your microphone when you first installed it or when you first entered the webinar room in your web browser. You can adjust this in the browser or app settings. Due to the large number of apps or browsers, you should briefly try a search engine here: "Browser name" or "Webinar provider" plus "Allow microphone".

My camera does not film
The causes are usually the same as a lack of microphone function, see above under "Nobody can hear me".

 

Ques­tions about my book­ing 

Are further credit points credited and are there discounts?

The In­ter­na­tion­al Pass­ive House Con­fer­en­ce can be cred­ited as a train­ing event to­wards re­new­ing your cer­ti­fic­ate. Get 42 CEPH to­wards Pass­ive House De­sign­er/Planer or Trades­per­son re-cer­ti­fic­a­tion. Tak­ing part in the con­fer­en­ce, will provide you with al­most half of the points needed for re-cer­ti­fic­a­tion!

Discounts:

As an iPHA mem­ber you will receive a 33% discount on the price of the conference ticket and students receive a 50% discount on the conference fee.  Group prices can be requested at conference@passiv.de

Further information about the prices can be found on the conference website and in the ticket shop!

Special offer:

Level up with our e-learning "Passive House Basics

The topic of passive houses is new to you or would you like to refresh your basic knowledge before participating in the 24th International Passive House Conference? This might be the right offer for you: To celebrate going digital for the upcoming 24th International Passive House Conference, we're offering the Passive House Fundamentals E-Learning course for just 95€ until 8 October. Prepare yourself for the Conference. By purchasing the E-Learning, you'll receive a 95€ discount on the price of your conference ticket!

 

Can I change, cancel or transfer my booking?

If you want to view or change the status and details of your order, click on the link in one of the emails we sent you during the order process. If you cannot find the link, you can request that the link be resent: Resend link 

Cancellations are subject to an additional processing fee (see the General Terms and Conditions of the conference) and can be made via the ONLINE Ticket Shop. From 14 September 2020 onwards, no cancellations will be possible and the full ticket price for all tickets purchased will be due, but substitute participants may be named.

The conference ticket and all conference documents are non-transferable. All offers made available can only be used by participants of the conference with a valid conference ticket via the corresponding personal e-mail address.

When will I receive my access data?

After you have completed your booking in the Online Ticket Shop, a booking confirmation will be sent to your e-mail address. You will receive your personal access data a few days before the event begins.

How do I act with­in the on­line event?

Some guidelines

In general, a conference in online format is a very regular event, therefore similar rules of conduct apply here as in the "real world": discuss objectively, remain polite and please do not disturb.

To ensure that all participants have a pleasant conference experience online, we ask you to note the following information:

  • In order to avoid unintentional background noise, please always switch off your microphone during live presentations. During the scheduled discussion, you can switch your microphone on again with a simple click when you are prompted to do so and wish to contribute a contribution.
  •  If you have a question during a presentation, you can ask it directly in the chat.
  •  Of course you do not have to switch on your camera. However, turning on your camera is a nice gesture at the latest when you have feedback or questions. Do not underestimate how valuable visual feedback is for those people speaking in front of you.
  •  Experience shows that live streams are shorter than you might be used to from face-to-face events. Therefore, please make sure to keep your speeches as short as possible.
How do I give my virtual response?

During the online offers of the conference you have various possibilities to actively participate and contribute.

During the live sessions a chat will run in parallel, where you can ask general questions visible to everyone or only to the speakers. As the individual lectures have been recorded in advance, these questions can already be answered in writing by the speakers during the lecture or can be taken up in the subsequent discussion. Following the lecture sessions, further questions can also be discussed directly with the speakers.

In addition, you can use our integrated participants platform to make contact with speakers, exhibitors and conference participants from all over the world in individual or group chat. You can also arrange individual video chats.

Are private recordings allowed during the events?

Own screenshots and video recordings of all offers of the conference are not permitted due to copyright reasons.

You can view all lectures again on our on-demand platform while the conference is running and after the conference from 10 October to 1 November.

If you are interested in presentations or video material of individual lectures, please contact the speakers personally.

Oth­er ques­tions

How do I become an exhibitor at the ONLINE trade exhibition?

Are you in­ter­es­ted in a stand at our ON­LINE Pass­ive House ex­hib­i­tion? We will be happy to an­swer your ques­tions. You will find the re­cord­ing of our Q&A-meet­ing for ex­hib­it­ors on our con­fer­en­ce web­site, Ex­hib­i­tion and we are happy to answer your questions:

Con­tact:
Frau Ok­sa­na Schi­nas
tel.: +49 6151 / 826 99 - 71
e-mail: ok­sa­na.schi­nas@pas­siv.de

 

What is the hasht­ag for the 24th In­ter­na­tio­na­l Pas­sive House Con­fer­en­ce?

​Fol­low us on twit­ter: #24int­PHC

Where can I download the programme or promotional materials?

You can download the English programme in advance as a pdf file for free under Press. There you will also find further web material of our 24th International Passive House Conference, which you are kindly invited to forward.

 

Your ques­tion is not yet answered here? Then please send it to con­fer­en­ce@passiv.de and we will do our best to provide an­swers as soon as pos­sible.